Welcome!
Everything new at Fischer Wolle? Not quite.
We are still here for you with the same quality, reliability, and product range you know and trust – only now with a new, faster online shop, a new loyalty program, and an even more user-friendly model configurator.
New online shop: Making it even more fun!
Bonus points and loyalty program
Improved model configurator
Modern shop and faster search
FAQ
Is this still the Fischer wool I know?
Yes! We have simply refined our look and improved your experience. Nothing about our quality has changed.
I have been a customer for a long time. Do I have to start all over again now?
No. With your first login, all data from our old shop will be automatically transferred.
What happened to my reward points from the old shop?
The bonus points are transferred automatically. You are now part of the Fischer Wolle loyalty benefits.
You can also find everything about our new loyalty benefits and bonus points program in the loyalty benefits section.
Do I need to create a new customer account now?
With a practical one-time code via email, signing up is quick and easy. The system will then automatically recognize you again.
How do I sign in?
By clicking on your user icon, you will be taken to a field where you can enter your email address. Using a convenient one-time code that you will then receive by email, you can log in to the shop without having to remember a password.
Make sure to use the same email address as in the previous shop so that the data can be linked perfectly.
What happens to current orders and returns?
Orders will be processed and shipped as usual.
Should an order unexpectedly not arrive within the usual delivery times, please contact our customer service at service@fischer-wolle.de.
Do vouchers, gift cards, and discount codes remain valid?
All valid vouchers, gift cards, and discount codes remain valid within the specified period.
If any problems arise, our customer service team will be happy to help you at service@fischer-wolle.de.
Are more features being added to the shop?
Yes. We are continuing to work diligently on our new shop behind the scenes. This will allow us to make further optimizations to certain areas of the shop and activate familiar features, such as the popular wishlist for you. Unfortunately, this will still take a few more days. Thank you very much for your patience :)
